Home Bargains Mock Interview
Practice 31 Home Bargains interview questions covering customer service, merchandising, and value retail operations.
Question 16 of 31
At Home Bargains we like to hire strong achievers. Give me an example of a time when you went above and beyond.
How to Answer
Example Answer
Community Answers
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
In order to provide the best customer service, we need happy, hard-working store teams at Home Bargains. We're looking for quick-thinking, problem-solving people who can utilize and showcase their abilities every day. Tell the interviewer about a time you went out of your way for a customer, your team, or your supervisors.
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"I was recently cleaning up a section of the store where I currently work when a customer came into my section with three small kids who were all screaming and crying. He looked totally overwhelmed! I smiled and greeted him, then I asked if the kids might enjoy something to keep them occupied, like a coloring book. He looked so grateful and relieved, so I went and grabbed some coloring supplies that we keep in the stockroom for these kinds of situations and sat on the floor with the kids for about fifteen minutes while he finished up his shopping. It was small thing for me to do, but I know it made a huge impact on his day. That's what customer service really means to me: finding small opportunities to make big impacts."
Interview Coach
Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
Typically responds within 24 hours.
0 - Character Count
Anonymous Answer
Just recently I had a customer ask for the location of a lawnmower on the shop floor, they weren't really prepared for a bulk purchase; no trolley!
I lead them to where the item was and asked if they would like some help to purchase and get it to their car. I ended up not only getting them the trolley but also lifting it into their car.
As we went to the car I took the time to explain the layout of the non-food area and where new promotions would be.
Marcie's Feedback
Nice! This is a great example of a time when you went above and beyond for a customer. The interviewer will appreciate your willingness to help them make the purchase and then even get it to their car. Consider ending your answer by reiterating that you always strive to exceed customer expectations. Great job!
Unlock All 31 Home Bargains Questions
Prepare for discount retail questions that Home Bargains managers use to assess candidates.
Get StartedJump to Question