At Holiday Inn we put our customers needs first. What is your customer service philosophy?
Holiday Inn has a reputation for providing warm and welcoming service to its guests. Their company motto states that their aim is to bring the joy of travel to all. The interviewer needs to know that you share this philosophy and will seek to promote it while employed. Assure the interviewer that you will honor the customer service values at Holiday Inn. If you take the time to read through their website, you will likely come across a few critical statements on their customer service values. Refer to those particular keywords when answering this question. Share your desire to provide great customer service with confidence.
"I read on the Holiday Inn website that you continue to be a leader in your industry because of your commitment to bringing the most innovative products and experiences to your customers. This aligns really well with my customer service philosophy. I like to build rapport with each guest so that they feel like a valued human being and not just a room number. I believe in keeping customers engaged through a seamless and unique experience every time they visit."
