"As a communication architect at Gilead Sciences, I know I would be stepping into a position where my work would have a great impact on most employees here. Great customer service would be defined by being an open communicator with new and upcoming changes to platforms, providing detailed training for all impacted staff, and always having an open door for others who may have questions. I would look forward to bringing these skills to life in the near future!"

Excellent customer service goes beyond doing precisely as you expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means actively seeking the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer is in over their head. As you answer this question, be sure to relate the day-to-day duties you will be performing with internal or external customers and carefully describe how you will always have their focus in mind as you perform your job at Gilead Sciences.

"Throughout my career, I have defined excellent customer service as actively seeking out opportunities to give the customer a better experience than they expect or perhaps had the last time. As a medical science liaison with Gilead, I know I will collaborate closely with the internal sales team. I'd always treat them with respect, open communication, and a sense of community. I would be available for them to bang ideas off of and "ring my own experiences to them. I also am very excited about working with external contacts from vendors in this same manner of customer service."