Edward Jones Mock Interview

Practice 35 Edward Jones interview questions covering client relationships, branch operations, and financial advisory principles.

WRITTEN BY RACHELLE ENNS

QUESTION 1 OF 35

Edward Jones is client-centric. How do you continually strengthen relationships with your exciting client base?

One of Edward Jones core values is "we value working in partnership" and these partnerships are crucial to the success of the business. Many employees in the wealth management industry are commission-based and rely on excellent relationships with their client base to make a healthy wage. For these reasons, it's in your best interest to have a solid strategy when it comes to building strong relationships with new clients and building upon your existing client base at the same time. Discuss some steps that you take to ensure you have profitable client relationships.

"It's important to me that I take time out of every day to strengthen relationships with my prospective customers as well as my existing client base. For me, it's all about adding value to my offering. This value could be in the form of my monthly newsletters, or the market reports that I publish quarterly. I spend the time to craft interesting downloads, whitepapers, and other PDFs focused on educating my contacts. This way, they become more comfortable with me and being to see me as a thought leader in wealth management. In turn, because of these frequent touchpoints, I am often the first name they think of when they are ready to build a stronger financial future."

"I think that one of the keys to client connection, as a Financial Advisor, is to have an approachable, professional brand. I learned in business school that humanizing your brand was essential for client engagement. Everyone wants to feel a connection with their advisor, and one built on trust and loyalty. I plan to approach client engagement in a hands-on manner that includes as many phone calls, follow-ups, and in-person meetings as possible."

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35 Edward Jones Interview Questions & Answers

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01 Edward Jones is client-centric. How do you continually strengthen relationships with your exciting client base? CUSTOMER SERVICE 02 Wealth management is an all-encompassing term. How would you explain what we do at Edward Jones to someone unfamiliar with our company? DISCOVERY 03 As a wealth management professional, have you ever been asked to act unethically? If so, what did you do? BEHAVIORAL 04 In an initial client meeting, how do you first assess a client's financial position? TECHNICAL 05 How do you stay current on developments and trends in wealth management? DISCOVERY 06 Walk me through your education and how it relates to a career in wealth management. TECHNICAL 07 How would you explain mutual funds to someone unfamiliar with the concept? TECHNICAL 08 This role with Edward Jones is very independent. How do you prospect for new customers? CUSTOMER SERVICE 09 Tell me about the systems and tools that you lean on to do your job. TECHNICAL 10 Do you prefer to work independently, or with partners? BEHAVIORAL 11 Do you have your Certified Financial Planner (CFP) designation? If not, is this something you would like to achieve? TECHNICAL 12 As a Financial Advisor, your compensation may be tied directly to your productivity. How do you feel about potentially working in a highly commissioned role? DISCOVERY 13 Analytical skills are critical to success as a Financial Advisor. In which ways are you analytically minded? TECHNICAL 14 How do you show potential clients that you are a trusted source for information on wealth management and other financial topics? BEHAVIORAL 15 Which factors do you believe most impact the growth of the wealth management industry? DISCOVERY 16 Financial Advisors with Edward Jones who are active in their community see more success. Tell me about an organization or group outside of work with which you are involved. DISCOVERY 17 Many Edward Jones employees work as though they are independent business owners. Talk to me about what makes you entrepreneurial by nature. BEHAVIORAL 18 When you suffer a setback in your portfolio, how does that emotionally affect you? BEHAVIORAL 19 How would you build a relationship with a client with an intimidating nature? CUSTOMER SERVICE 20 Why do you want to work in wealth management, and where would you like your career to take you? DISCOVERY 21 Do you have experience preparing and delivering presentations? EXPERIENCE 22 How will your skills complement Edward Jones, if hired? BEHAVIORAL 23 What skills did you learn in your current role that will help you succeed at Edward Jones? BEHAVIORAL 24 How do you deal with client rejection or objections? CUSTOMER SERVICE 25 Name for me what you believe to be the biggest challenge facing the wealth management industry today. DISCOVERY 26 Would you cold call for a year if it meant you had a steady client list afterward? BEHAVIORAL 27 Have you ever broken a non-disclosure, privacy, or confidentiality agreement? BEHAVIORAL 28 Do you have a personal or professional mission statement? DISCOVERY 29 Do you have any questions about this job, or working for Edward Jones? DISCOVERY 30 What are your pay expectations for this role? DISCOVERY 31 What does your typical day or week look like? DISCOVERY 32 What experience do you have working with diverse people groups? EXPERIENCE 33 How do you handle an angry customer or client? CUSTOMER SERVICE 34 What experience do you have networking with others? EXPERIENCE 35 Please give me an overview of your background and experience. EXPERIENCE

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Rachelle Enns

Written by Rachelle Enns

35 QUESTIONS & ANSWERS · EDWARD JONES