Dis-Chem Pharmacies Mock Interview

Practice 31 Dis-Chem Pharmacies interview questions covering retail pharmacy, customer service, and healthcare values.

Question 11 of 31

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker?

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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

The stress of illness can sometimes naturally lead to rude behavior on the part o the customer, but we expect our store associates to treat every customer with respect, patience, and kindness. Talk to the interviewer about how you respond when a customer is rude to you.

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

"I'm a really empathetic person, so my first reaction to a rude customer is to wonder what's going on beneath the surface -- I truly believe that most people don't start their day planning to be rude or unkind to others. I don't let rudeness phase me; usually, when a customer is rude, I respond with even more hospitality and kindness. I think it shows the customer that we care about them, and it shows any other customers who see the interaction that we really value and respect each of our customers."

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