"Having worked in some form of customer service for the last six years, I feel I've really sharpened my communication skills. I'm a good listener, often practicing active listening techniques in everyday conversations. For example, when a customer is explaining to me the type of item or product they are looking for, I ask probing questions and repeat back what I think I hear as their description to ensure I understand exactly what they are looking for. I always maintain a professional tone in my communication, whether in verbal conversations, email communication, or instant messenger applications at work."

"I feel that I possess excellent communication skills. This is an area that I've received positive feedback on in recent performance reviews from my manager as well. I'm friendly and welcoming to customers and always greet them with a positive attitude and smile. I actively listen to customers, giving them my full attention and focusing on understanding what it is they need. I have strong product knowledge, so I'm able to discuss them with customers and answer any questions they may have. I'm also able to communicate effectively with my colleagues and managers to work together to achieve common goals in the department."