Staff on the British Airways ground operations team are required to communicate in an effective way with all airline staff to ensure that cargo and baggage is handled with accuracy and timeliness. Because most of the work of the cargo crew is done away from a computer, make sure to focus on your verbal communication skills and listening skills the most, as they are the most crucial to having success in this role. As you answer, talk about the importance of communication when working as part of a larger team, and share an example of when this was important in the work you did in the past.
