The cargo team needs to ensure that all British Airways cargo and baggage are routed correctly throughout the airport and accurate documentation is vital to ensuring this. For this question, your interviewer will be looking to hear about any experience you have in documenting and maintaining records of work you've performed in the past. As you prepare for your interview, think about any duties you've had on the job during your career that involved any sort of documenting of information. Then as you answer, be sure to explain why these duties were essential to your work, so your interviewer knows that you will take the often mundane tasks of record keeping seriously as part of the British Airways team.