How to Answer: There are a few major competitors who promise cheaper delivery than we do at ArcBest Corporation. How will you overcome this challenge with our potential customers?
Advice and answer examples written specifically for an ArcBest Corporation job interview.
3. There are a few major competitors who promise cheaper delivery than we do at ArcBest Corporation. How will you overcome this challenge with our potential customers?
How to Answer
The interviewer would like to know that you can overcome simple objections from clients. Being the cheapest solution in the market is not necessarily the best answer. Show the interviewer that you can identify the value in their service. How would you show a customer that ArcBest Corporation is the best choice for their shipping/logistics needs? To answer this question correctly, you must have conducted some research on ArcBest Corporation and their competitors. Your answer should reflect the ways that ArcBest Corporation stands out in the industry.
1st Answer Example
"I do not lean on price alone when I discuss shipping options with my customers. I would overcome this objection by showing the customer all of the value-added services at ArcBest Corporation such as your money back guarantee, the elevated professional environment, as well as the available 24/7 support line. I truly believe that most customers will take service and convenience over cost savings."
2nd Answer Example
"I believe that the best business strategy is not to lead by price but by value. The best way to do this is to find out what they value and need, and then show them how I can help them to meet those needs."