Superior customer service is very important to us at ArcBest Corporation. How would you handle a situation where a customer came to pick up a shipment and you could not locate it?

"I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. If I could not find the package, I would offer to locate the package and have it delivered to their home, free of charge, once it was received. If the situation needed to be escalated, I would refer to a manager for assistance."

"I am sure that ArcBest Corporation has policy and procedures in place for a situation like this. With that said, my instinct would be to keep a calm tone, and offer to deliver their package to them once it was located."