At ArcBest Corporation we prefer to hire those with some industry knowledge. Can you explain what Less Than Truckload (LTL) is?

The interviewer is looking for evidence that you have some basic knowledge of the logistics industry. How you answer this question will indicate to the interviewer the level of experience that you have in their industry.

Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of sincere interest in what they do at ArcBest Corporation.