How would you rate your communication skills, and why do you feel these skills are important for our cargo operations team at Air New Zealand?

Ramp Agents are required to communicate in an effective way with all staff at Air New Zealand to ensure that cargo and baggage is handled with accuracy and timeliness. Because most of the work of the cargo team is done away from a computer, make sure to focus on your verbal communication skills and listening skills the most, as they are most often used in this role. As you answer, talk about the importance of communication when working as part of a larger team and talk about times that this has been important in the work that you have done in the past.