"While I recognize the benefits of keeping the company's information technology systems up to date, it is sometimes difficult to convince the business users about this. Their reluctance stems from the additional cost, the need to learn new technology, and the disruption updates cause. When having this conversation with a reluctant business user, I start by communicating the benefits of the updates and how the users will be able to do their jobs faster and more effectively. I then walk them through the update process, emphasizing its ease and the minimal disruption it will cause. Finally, I patiently answer each of their questions using simple-to-understand, nontechnical language. I confirm their understanding at each phase of this conversation and seek to get their buy-in for the upgrades."