How do you manage confrontations with patients??
"When handling patient confrontation, I always take the time to listen and help them come up with a solution to their problem."
As a Substance Abuse Counselor, you may encounter confrontations from your clients. Clients can get angry about diagnosis, what is discussed during sessions, or out of the blue as they are trying to recover. Tell the interviewer how you manage these types of confrontations. Answer this question by telling the interviewer how you may enlist the help of a co-worker or follow a step-by-step list of instructions set by your clinic.
"When dealing with a patient confrontation, I make sure I never raise my voice or talk down to a patient. I take the time to listen to their concerns and let them get everything out before we start over and work on a plan together."
