Everyone on your PACU is busy, and you asked the nursing staff to get one of your patients a warm blanket. The patient has yet to receive a blanket 30 minutes later, and they are upset about it. Tell me how you proceed.

"I would first reassure the patient that I would talk with our team to make sure the patient gets the blanket soon. If I had the time, I wouldn't hesitate to grab it myself. Upon leaving the room, I would first approach the charge nurse on duty and let them know of the situation. I would keep this conversation professional. Then, I would make sure that either one of the nurses or I talked with the patient to get them what they need."

First, explain that you would put the patient at ease and work to ensure they would receive their blanket soon. Then, describe how you would approach the staff about the situation. No matter how you answer, ensure that your interviewer walks away confident in your ability to have direct and difficult conversations with all nursing and administrative staff.