"While on a job in the field, I was in contact with a client who had little knowledge about the oil patch. It was my duty to provide the client with a desirable result, so I called him multiple times a day to give him status updates on his job, which included any bumps along the road. Sometimes I would get the feeling he didn't understand, so I made sure not to use overly technical language or industry-specific terms in case he was not familiar with the jargon. If he was still unsure, I sent him pictures of equipment or diagrams that I hand drew. I felt like everyone needed to be on the same page, so it was important for me to take the time to explain what I was doing in non-technical terms. He appreciated me going above and beyond in my explanations and even requested me to be on his next job."
