When have you had to set aside your own personal way of doing things in order to better help a client?

"We all have preferred ways of doing things and there are times where it is important to conform to the style of someone else who you are delivering the work to. Personal assistants have a way of being adaptable in this way and when it comes up, I hone in on my ability to meet the clients needs first and foremost."

Being flexible is essential as a personal assistant, and the interviewer wants to hear that you can be adaptable and accept change. Think about a time a client wanted you to approach something in a way that you probably would not have done. Steer clear of ethical dilemmas, and instead focus on simpler things such as choosing different vendors to work with, taking a different route when running errands, or utilizing a different computer program than requested. For example, you might state something like this, "I have always utilized ABC Dry Cleaners in town because they offer exceptional discounts for repeat customers. My last client really wanted me to use XYZ Dry Cleaners instead because of a personal relationship they had with the owner. To meet my client's needs, I happily made the switch in this case knowing that the client would be paying more for their dry cleaning services." This response shows you are flexible and adaptable to change to help meet the needs of your clients.

"I have always utilized ABC Dry Cleaners in town because they offer exceptional discounts for repeat customers. My last client really wanted me to use XYZ Dry Cleaners instead because of a personal relationship they had with the owner. To meet my client's needs, I happily made the switch in this case knowing that the client would be paying more for their dry cleaning services."