How to Answer: When have you had a misunderstanding with a client? How did you two resolve the issue?
Advice and answer examples written specifically for a Personal Assistant job interview.
4. When have you had a misunderstanding with a client? How did you two resolve the issue?
How to Answer
Misunderstandings will happen from time-to-time, and it's okay to share them! The key is to share that you took the initiative to correct the issue. Think about a time you took the initiative to resolve an issue. Explain what misunderstanding occurred, and explain how you realized there was a misunderstanding. Next, share what steps you took to resolve the miscommunication making sure to mention how professionally you handled the situation while apologizing to the client for the misunderstanding. Finally, be sure to mention any steps you have put into place since this situation to ensure similar misunderstandings never occur again in the future.
Written by Christine Pasqueretta
Answer Example
"Answer example, "Misunderstandings occur. It is important to apply basic conflict resolution methods when they do. I try to approach each situation with humility an the intent to resolve the matter with respectful communication and progressive language. Empathy is applied where possible and the goal is to come out of the misunderstanding stronger."
Written by Christine Pasqueretta