NHS Band 6 Administrator Mock Interview
Master 30 NHS Band 6 Administrator interview questions covering service delivery, budgets, and healthcare governance.
Question 14 of 30
A team member consistently interrupts you in meetings and tries to undermine your position. How would you handle this situation?
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Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
As a leader, you must manage your team well and not let them disrespect you or anyone else on the team. The interviewers ask this question to see how well you handle conflict and how you communicate with others. They want to hear that you speak with the team member privately, address your concerns, and resolve the issue so that it does not happen again. Often, people are unaware of their behaviour until it is brought up to them. Other times, they are aware of their behaviour and are purposefully rude. Explain to the interviewers how you would handle this situation and what you would do if the behaviour continued after your discussion. If you have had this happen to you, use that incident in your response without naming anyone's name.
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"I had this happen in my previous job. I led weekly staff meetings, and one newly hired employee interrupted me three times during a one-hour meeting. Each time he interrupted, I asked him to wait because his questions would be answered at the end of the meeting. However, he continued interrupting me. After the meeting, I asked him if we could chat in private. I pointed out that he interrupted me three times during the meeting and asked him why he did that. The employee said he didn't realize he was interrupting me and apologized. He said he had a bad habit of interrupting people and would be more aware of it in the future. He also asked if I would give him a hand signal if I interrupted him again to make him aware of his actions. We came up with an agreeable signal I could give to make him aware of his actions without embarrassing him in front of his colleagues. That plan worked well, and within a month or so, he stopped interrupting me completely."
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