As our Marketing Assistant you will be responsible for social media engagement. How would you describe your customer engagement skills?
A Marketing Assistant will complete many tasks, which may include being the company's face and voice on social media platforms. You might be offering support to customers posting questions online or engaging with comments, likes, and shared on a wide range of social media. If you've ever been in a customer-facing role that required you to deliver exceptional service, talk about your experience. Be sure to show that you will add value to the hiring company by being a trustworthy and friendly face or voice to the public.
"While working for Company XYZ, I was placed in charge of social media engagement after the Marketing Manager became too busy to handle all of the engagement we saw on Instagram and Facebook. I learned how to manage these social media accounts professionally and how to offer stand-out customer service online. I was sure to respond to all positive comments, and I addressed any negative feedback within 24 hours. Online engagement is critical to the success of any company's social media account, and I am eager to deliver the same exceptional experience to your customers."
