How do you feel when you cannot deliver a loan to a family that desperately wants a new home?

While it is always challenging to tell a family that you cannot deliver a loan to them, you are also protecting them from getting into a bad financial situation that they are not prepared to take on. Tell the interviewer that it can be emotionally challenging to tell a family that you cannot provide them with a loan, but you feel good knowing that you are not setting them up for a bad financial experience.