What would you do if you witness one of your CNA coworkers be abrupt and impatient with a patient?

Empathy can and should be extended to everyone, but the patient takes priority in this instance. Everyone has a bad day, and maybe your co-worker is having a terrible day. But their terrible day can cost the patient, and that is not good care. Your responsibility is to the patient to provide the best care and being a silent witness to substandard care damages everyone. Your role is to be the patient's advocate.