"I'd first acknowledge their confidence in me and I'd tell them I would do what I could to help the situation. Then I'd ask the student why they thought that way, and then I'd follow up on the concerns. Over the course of the next few days, I'd observe the student closely and intervene if and when necessary to help them and the other students in their exchanges. If there was bullying, I'd follow school policy about that. If there was some other behavioral issue, I'd involve the school counsellor or even the principal and parent in the matter."
