The interviewer wants you to tell them about a specific time when you used your excellent communication skills to fix an issue. As a Design Consultant, you will come across clients with various personalities and communication styles. Even when you have a difficult client, the key is to remain positive and solution-focused.
Frame your reply to this 'Tell me about a time...' question by using the STAR interview method (Situation, Task, Action, Result). Begin by providing a high-level overview of the situation and describe the clients' difficult personality. Discuss what you did to improve communication, and be sure to highlight how you turned things around.