Construction Manager Mock Interview
Master 35 Construction Manager interview questions covering project delivery, safety leadership, and budget management.
Question 16 of 35
How do you define excellent customer service?
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Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
In the construction industry, you will be working closely with customers. The customers are what makes the industry profitable, and if excellent customer service is not provided, the customers will not leave good reviews or refer your company to others. The interviewer wants to determine if your idea of excellent customer service aligns with their values. Describe how you define excellent customer service and give examples of how you provide this service to all customers and clients.
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"I define excellent customer service as treating all customers with respect while actively listening to what they want and need. I greet all customers with a smile, ask how they are doing, and do everything possible to ensure they are satisfied with our work. If for some reason they are unhappy with something about the project, I do what is needed to correct the problem."
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
When defining excellent customer service, be genuine in your response and do not use cliches like "the customer is always right" or "the customer knows best." If you respond in a derogatory manner, it shows you do not care about providing excellent customer service.
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