Construction Manager Mock Interview

Master 35 Construction Manager interview questions covering project delivery, safety leadership, and budget management.

Question 29 of 35

How do you deal with an angry client?

Why the Interviewer Asks This Question
What to Avoid
Example Answer
Community Answers

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.

There are times as a construction manager that you may have a client who is angry about something on a project. The interviewer wants to hear how you handle and resolve conflict and have a calm temperament while doing so. In addition to your conflict resolution skills, the interviewer will also see your problem-solving and interpersonal skills at work. Describe how you have worked with an angry client and how you came to a resolution.

Krista Wenz

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.

When working with an angry client, you want to avoid telling them to calm down, relax, or chill out. When you do not acknowledge the problem and ask them to be calm, it exacerbates the problem and makes them angrier. You also want to avoid walking away from the client without addressing the issue, yelling at them, or referring them to someone else. As the construction manager, you should listen to the client and find a solution to the problem.

Krista Wenz

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.

"When I have an angry client, I want to find out what is bothering them and rectify the situation. I ask to speak with the client in private and listen to what they say while remaining calm and undefensive. After my client tells me why they are angry, I repeat what they said to show I was listening and ensuring I understood what they were saying. I then decide how to handle the situation and tell the client that I will take care of the issue. I have found that the client feels better after I acknowledge the problem that is upsetting them, and they are assured I will take care of it."

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35Construction Manager Interview Questions & Answers

Leadership

1.When have you led a project before? How was the outcome?

Discovery

2.Why do you want to work for our construction company?

Direct

3.What do you know about the projects we typically do at our company?

Discovery

4.Why did you choose a career as a construction manager?

Leadership

5.What do you enjoy most about leading a construction crew?

Situational

6.Tell me about a problem you encountered while working with an outside firm on a construction project and how you overcame it.

Behavioral

7.There are times when we are placed under extreme pressure on the job. Tell about a time when you were under such pressure and how you handled it.

Operational

8.How do you built rapport with your crew?

Operational

9.How do you manage your time?

Operational

10.How do you handle crew members who are late to work?

Discovery

11.Give me an example of when you took a risk to achieve a goal. What was the outcome?

Situational

12.Describe a situation where you had to use conflict management skills.

Behavioral

13.Tell me about a time when your supervisor criticized your work. How did you respond?

Operational

14.Give me an example of a project that best describes your organizational skills.

Behavioral

15.What was the most difficult period in your life, and how did you deal with it?

Discovery

16.How do you define excellent customer service?

Discovery

17.What is your favorite type of project to work on?

Discovery

18.What do you like to do in your free time?

Direct

19.How important is safety to you?

Education

20.Tell me about your education and how it has helped you become a construction manager.

Discovery

21.Where do you see yourself in five years?

Direct

22.Do you have reliable transportation?

Situational

23.What would you do if you saw a crew member not wearing a hard hat when they are required to?

Discovery

24.What do you like least about working as a construction manager?

Direct

25.How many times did you miss work last year, and why?

Discovery

26.What three words would your previous employer use to describe you?

Behavioral

27.What is your greatest weakness?

Discovery

28.What is your greatest personal achievement?

Situational

29.How do you deal with an angry client?

Operational

30.Explain to me how you handle change orders.

Leadership

31.Describe your leadership style.

Behavioral

32.What is your greatest strength?

Discovery

33.Tell me something about yourself that is not on your resume.

Teamwork

34.How do you define teamwork?

General

Construction Manager Mock Interview

How do you deal with an angry client?

35Construction Manager Interview Questions & Answers

1.When have you led a project before? How was the outcome?

2.Why do you want to work for our construction company?

3.What do you know about the projects we typically do at our company?

4.Why did you choose a career as a construction manager?

5.What do you enjoy most about leading a construction crew?

6.Tell me about a problem you encountered while working with an outside firm on a construction project and how you overcame it.

7.There are times when we are placed under extreme pressure on the job. Tell about a time when you were under such pressure and how you handled it.

8.How do you built rapport with your crew?

9.How do you manage your time?

10.How do you handle crew members who are late to work?

11.Give me an example of when you took a risk to achieve a goal. What was the outcome?

12.Describe a situation where you had to use conflict management skills.

13.Tell me about a time when your supervisor criticized your work. How did you respond?

14.Give me an example of a project that best describes your organizational skills.

15.What was the most difficult period in your life, and how did you deal with it?

16.How do you define excellent customer service?

17.What is your favorite type of project to work on?

18.What do you like to do in your free time?

19.How important is safety to you?

20.Tell me about your education and how it has helped you become a construction manager.

21.Where do you see yourself in five years?

22.Do you have reliable transportation?

23.What would you do if you saw a crew member not wearing a hard hat when they are required to?

24.What do you like least about working as a construction manager?

25.How many times did you miss work last year, and why?

26.What three words would your previous employer use to describe you?

27.What is your greatest weakness?

28.What is your greatest personal achievement?

29.How do you deal with an angry client?

30.Explain to me how you handle change orders.

31.Describe your leadership style.

32.What is your greatest strength?

33.Tell me something about yourself that is not on your resume.

34.How do you define teamwork?

35.Do you have any questions for me?