Describe a situation where you had to use conflict management skills.

"I had a recent project where there was a dispute between the sheetrock crew and the plumber. The sheetrock crew installed the sheetrock after being told the plumber was finished. The plumber realized he forgot to add something to the plumbing and tore part of the sheetrock out to complete the work. The sheetrock crew asked the plumber to pay to repair the work, and he refused. I intervened and scheduled a meeting between the sheetrock crew and the plumber. During the meeting, the plumber admitted he had forgotten a piece of the plumbing and said he was in the wrong and agreed to back pay for the repair work. I drew up an agreement, which everyone signed, and the problem was resolved."

You must avoid speaking poorly about others when using your conflict management skills. You also want to avoid blaming a particular person and be objective in your views.