Construction Manager Mock Interview
Master 35 Construction Manager interview questions covering project delivery, safety leadership, and budget management.
Question 12 of 35
Describe a situation where you had to use conflict management skills.
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Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
In any profession, there will be conflict in the workplace at some point. The interviewer wants to hear when you have had to manage conflict in the workplace to see if your conflict management and leadership skills align with the company's values and culture. They want to know that you address conflict immediately and hear how you resolve the issue. Use an example of when you have had to use your conflict management skills as a construction manager.
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"I had a recent project where there was a dispute between the sheetrock crew and the plumber. The sheetrock crew installed the sheetrock after being told the plumber was finished. The plumber realized he forgot to add something to the plumbing and tore part of the sheetrock out to complete the work. The sheetrock crew asked the plumber to pay to repair the work, and he refused. I intervened and scheduled a meeting between the sheetrock crew and the plumber. During the meeting, the plumber admitted he had forgotten a piece of the plumbing and said he was in the wrong and agreed to back pay for the repair work. I drew up an agreement, which everyone signed, and the problem was resolved."
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
You must avoid speaking poorly about others when using your conflict management skills. You also want to avoid blaming a particular person and be objective in your views.
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