Both written and verbal communication are necessary skills to perform the duties of a Branch Manager. The interviewer wants to know how well you communicate in written and verbal form, whether talking in person, on the phone, emails, reports, or banking documentation.

Share your skill and confidence level in written communication. Also, if you have taken any courses in communication and writing, feel free to mention these to the interviewer. Talk to the interviewer about your written communication abilities and support your answer with a brief example or story.

"I would describe my communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken communication, writing, and business administration courses. I often utilize written communications as a follow-up to verbal communications. They provide a great resource for associates to go back to and reference, plus they might answer any questions that come up along the way."