Bookstore Mock Interview
Practice 25 Bookstore interview questions covering customer service, literary knowledge, and retail operations.
Question 17 of 25
If a customer was looking for a particular book that we did not have, how would you turn that into a sale?
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Experienced
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If a customer were looking for a particular book that we did not have, I would let the customer know that we could order the book with a small deposit. This way, the sale is secured, and the customer leaves feeling that they have been taken care of."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have a two-part solution when a customer wants a product that we do not have in stock. I would offer to order the book for them. Then, I ask the customer what they are currently reading and how far into the book they are. If they are nearing the finish, I will recommend a similar book to that one and suggest they purchase it. This way, the customer leaves with something to read while they await their special order. I have upsold the customer, and the customer leaves happy. Win-win, in my opinion!"
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to know that you can create alternate scenarios that will help the customer, and create a sale, at the same time. Show that you can think critically, actively make new book recommendations, and upsell.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"There are a few customer care techniques I apply to keep a positive customer experience. First, I will compliment the customer for their interest in such a great book. If I have read it, I will make a personal recommendation for a similar book. Next, where applicable, I will custom order this book for the client online, delivered to the store or their home."
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