How would you keep a customer engaged and excited about being in our store?

"I keep customers engaged by getting to know their likes, making book recommendations based on their previous purchases, and also inviting them to author readings and other events. Also, I am great with social media and can create an engaged following on Facebook and Instagram if you would like."

This question will show the interviewer more about your customer service style. Highlight how you will treat their customers and what your communication style looks like. Share how you can engage with them by asking probing questions about their intended purchase or getting to know their literature related interests.

"Customer service is everything, and I am excited to transfer my passion to each customer who walks through the door. To keep a customer engaged, I welcome each client into the store, offer them coffee, and get to know them based on the books they enjoy reading."