How do you manage conflicts with colleagues in the lab?

Interviewers ask this question to learn how well you handle challenging workplace situations. They want to gain a better understanding of your personality, problem-solving skills, and professionalism in the workplace.

"I do my best to understand where each person is coming from and create a space where other lab members feel safe voicing their concerns and perspectives. I realize that it can be challenging to reconcile multiple perspectives. In a past position, our lab team had to test (XYZ) for a client, and I was assigned to oversee the project and delegate tasks to each team member. One of the team members was upset that I was chosen to lead the project over them and refused to complete their tasks. I asked to meet with them privately to learn why they were upset. I listened to their side and told them I understood where they were coming from. I explained that if they work hard with our team to submit a strong project and meaningful results, our supervisor may notice and consider them for other promotions or responsibilities in the future. They agreed and completed their tasks, which led to a 20% customer conversion rate and high praise from our supervisor."