Describe a time when you really felt good about your workplace performance.
"I feel great about my workplace performance when I show up to work a little bit early, help my colleagues with their overflow work, and put a smile on my customers' face every day. I have a strong work ethic and look forward to putting this to work for your banking institution."
"Last week I caught a major clerical error on an account of my favorite elderly client. She likely would not have noticed; however being on a fixed income, I know how important savings are to her. The error that I caught returned 500 to her savings account. She was so thankful."
You could discuss a time you achieved a significant goal or received an award for top performance. Talking about a time when you calmed an upset customer can be an excellent example for this question as well.
"I feel great about my performance when I successfully handle a customer complaint. One example is an upset customer I dealt with this week. I listened to every word the customer had to say. Next, I apologized to the customer with a calm voice and sincere heart. Finally, I offered the customer a reversal on the service fees associated with the transaction in questions. They left happy, and I felt great!"
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
One time I felt good about my performance was actually when I had to break protocol. I had to file a report, but I was not in my jumpseat for landing on a flight which is usually a BIG NoNo" But in a medical emergency, I was able to make sure that my position was well covered while making sure I was in charge of the immediate emergency that was occurring.
Stephanie's Feedback
This sounds like a tricky situation where you were required to break protocol due to a medical emergency, however, the wording of your response may feel a bit unclear for someone who is unfamiliar with your industry. I suggest sharing a few additional details on WHY this situation highlights strong workplace performance and what the outcome was.
