Bank Teller Mock Interview

Practice 25 Bank Teller interview questions covering cash handling, customer service, and security protocols.

Question 15 of 25

Describe a time when you really felt good about your workplace performance.

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I feel great about my workplace performance when I show up to work a little bit early, help my colleagues with their overflow work, and put a smile on my customers' face every day. I have a strong work ethic and look forward to putting this to work for your banking institution."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"Last week I caught a major clerical error on an account of my favorite elderly client. She likely would not have noticed; however being on a fixed income, I know how important savings are to her. The error that I caught returned 500 to her savings account. She was so thankful."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

You could discuss a time you achieved a significant goal or received an award for top performance. Talking about a time when you calmed an upset customer can be an excellent example for this question as well.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I feel great about my performance when I successfully handle a customer complaint. One example is an upset customer I dealt with this week. I listened to every word the customer had to say. Next, I apologized to the customer with a calm voice and sincere heart. Finally, I offered the customer a reversal on the service fees associated with the transaction in questions. They left happy, and I felt great!"

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Jaymie

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Anonymous Answer

One time I felt good about my performance was actually when I had to break protocol. I had to file a report, but I was not in my jumpseat for landing on a flight which is usually a BIG NoNo" But in a medical emergency, I was able to make sure that my position was well covered while making sure I was in charge of the immediate emergency that was occurring.

Stephanie's Feedback

This sounds like a tricky situation where you were required to break protocol due to a medical emergency, however, the wording of your response may feel a bit unclear for someone who is unfamiliar with your industry. I suggest sharing a few additional details on WHY this situation highlights strong workplace performance and what the outcome was.

Anonymous Answer

I am fulfilled when I am able to help a customer with a problem they have. For example, I had a customer call because her savings account was overdrawn due to stop payment on a check she deposited. She was having an issue performing a mobile deposit. I walked her through the procedure with success. She asked about getting the overdraft fee back. I got permission and the customer was thankful for my help.

Amanda's Feedback

Great job! You've used a pertinent example that illustrates your ability to provide exceptional customer service, take action to resolve an issue, and achieve a positive outcome that delighted the customer.

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Bank Teller Mock Interview

Describe a time when you really felt good about your workplace performance.

25Bank Teller Interview Questions & Answers

1.Why do you want to be a bank teller?

2.How many years of cash handling experience do you have?

3.Customers can become upset if they wait in line too long. What techniques do you use to calm an angry customer?

4.What signs of trustworthiness have you demonstrated in the workplace?

5.Why did you leave your last job?

6.How do you look for counterfeit monies?

7.Tell me about yourself.

8.Do you know anyone that works in the banking industry?

9.What do you know about our banks culture?

10.What type of work environment do you dislike working in?

11.How well do you think on your feet?

12.A bank teller needs to be very detail oriented. Do you always double check or proofread your work?

13.If you were CEO of your last banking company, what would you change?

14.Competition is tight for this role. Why are you better than our other applicants?

15.Describe a time when you really felt good about your workplace performance.

16.Give me an example of how you keep track of details while engaging in conversation?

17.If asked, how do you believe your coworkers would describe you?

18.Would you mind working at another branch if needed?

19.How well do you know online banking?

20.Do you hand count or use the counting machine?

21.What do you feel is the most important asset a bank teller must have?

22.What questions do you have for me?

23.Are you applying for any other jobs?

24.Do you enjoy socializing with customers?

25.How would you rate your performance in this interview so far?