Have you ever created or updated office policies, manuals, or SOP's?

The interviewer is looking for specifics on your experience when it comes to creating or updating office policies and procedures. SOP's are Standard Operating Procedures that often need tweaking and updating as new situations arise or as regulations change. There are some fundamentals to creating documents that everyone can benefit from and fully get behind. These fundamentals include understanding the tone for each document, having a template that you use every time, and having a formal review or editing process in place.

"In my current role I spend at least one day per week reviewing the SOP's that need updating. Last year, in collaboration with my executive team, I created a list of processes that I believed needed anything from small updates to complete overhauls. I continue to work my way through this list. Once I have completed a project, I will send it to the appropriate stakeholders for editing and final approval."