Williams-Sonoma Mock Interview

Practice 30 Williams-Sonoma interview questions covering retail passion, product knowledge, and customer service excellence.

Question 10 of 30

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude to you or a co-worker?

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Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

Williams-Sonoma sales associates must have a people-first mentality; customers are our company's foundation, so we expect our employees to do all they can to make sure our customers have the best possible experience in our store. From time to time, you may encounter a rude customer -- talk to the interviewer about how you would handle that kind of interaction.

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

"Everyone has bad days from time to time, so I try not to take it personally when a customer is rude to me. I think the best policy is to continue to smile and be friendly but to give the customer space. If it looks like that customer needs help with something after our initial rude interaction, I would be sure to approach the customer with as much courtesy and respect as any other. I want my customers to know that my purpose is to serve them."

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