Williams-Sonoma puts customer service first. How do you ensure that you always put the customers' needs first?

"I love the simplicity of the Williams-Sonoma model because it's so true: customers are the whole reason we're here, so it makes sense that we would put their satisfaction above everything else. Without a reputation for excellent customer service, there's not much left to support a retail organization. I would put this value into action in a sales role here by making genuine connections with customers and anticipating their needs so that I can help them find what they're looking for even before they know what that is."