Our return policy at Williams-Sonoma is generous, but there are exceptions. How would you handle a customer who wanted to argue with you about the return policy?

"If a customer came into the store trying to return an ineligible item -- like a food item, for instance -- I would calmly explain to them that the item can't be returned for safety reasons. We can't ensure the highest quality and food safety if we sell perishables that have been returned to the store. If the customer was becoming upset, I would work with them to find a solution to their complaint that was backed up by Williams-Sonoma policy -- perhaps by offering a coupon or a small merchandise card. Of course, I would clear any action I took with my manager beforehand."