Your role as a customer service rep will require a proficiency with computer call systems. Share with me any experience that you have had in this area.

Safelite Auto Glass is the claim management system for nearly 50% of the top 30 insurance carriers and 175 fleet and commercial companies. The interviewer must determine how capable you will handle incoming calls and work on the computer for scheduling and other activities. Think about phone and CRM training that you may have been exposed to or trained on. Assure the hiring manager that you are capable and be confident in your ability to learn the system Safelite uses.