Your role as a customer service rep will require a proficiency with computer call systems. Share with me any experience that you have had in this area.
Safelite Auto Glass is the claim management system for nearly 50% of the top 30 insurance carriers and 175 fleet and commercial companies. The interviewer must determine how capable you will handle incoming calls and work on the computer for scheduling and other activities. Think about phone and CRM training that you may have been exposed to or trained on. Assure the hiring manager that you are capable and be confident in your ability to learn the system Safelite uses.
"I have been using the Affinity CRM for years and am very familiar with how most systems operate. I have also received phone training and attended classes, so I have no trouble using scripts if needed. I am a pleasant person by nature, and my customers can sense that over the phone. I look forward to having the opportunity to work in this capacity at Safelite."
