Safelite AutoGlass Mock Interview
Practice 33 Safelite AutoGlass interview questions covering customer service, technical skills, and mobile work environments.
Question 26 of 33
What would you do if a client asked you about a product or service and you were unsure of the answer?
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
As in any retail or service industry, there is a lot to learn. The interviewer wants to know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"If I had a client ask me about something that I didn't know enough about, I would absolutely try to find the answer for them instead of spouting off an answer I wasn't totally confident was right. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."
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