QUESTION 9 OF 33
As a customer service rep, this role at Safelite requires really good phone skills. Share with me any training you have had in this area.
Phone skills are a crucial aspect of the position of a customer service representative. The interviewer needs to assess your ability to perform your task, and one way is to ask about previous exposure to this area. Think about times when you were trained on the phone, using scripts or classes to help you know what to say. Be positive about your ability to engage the customer.
"In my previous position, I was trained on the SCT system, which involved memorizing phone scripts for different situations. I spent several years working with customers of all backgrounds and earned employee of the month several times. I would love to learn what training Safelite offers so that I can improve my skills even more."
