Have you ever had a stranger yell at you before? How did you handle the situation?

How to Answer
Answer Example

At times, the work of a flight attendant requires a thick skin to be able to deal with passengers who can be stressed, edgy, and even downright angry. Your interviewer will be looking to hear that you can de-escalate these situations with ease by not taking things personally and by taking a direct approach with the rude passenger. Assure the interviewer that you could handle a situation like this in a professional way if you were fortunate enough to join the Flight Attendant team at Qantas Airways.

"In my current job, I have had customers become very angry with me before because of issues with products they received. When this happened, I did not acknowledge the insults that they threw my way and remained calm to keep my voice and tone even. I do not enjoy situations like this because it makes the other people uncomfortable, but I know I have the right demeanor to calm people down in a quick fashion. It's not about my feelings but about the experience others have."

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How to Answer: Have you ever had a stranger yell at you before? How did you handle the situation?

Advice and answer examples written specifically for a Qantas Airways job interview.

7. Have you ever had a stranger yell at you before? How did you handle the situation?

How to Answer

At times, the work of a flight attendant requires a thick skin to be able to deal with passengers who can be stressed, edgy, and even downright angry. Your interviewer will be looking to hear that you can de-escalate these situations with ease by not taking things personally and by taking a direct approach with the rude passenger. Assure the interviewer that you could handle a situation like this in a professional way if you were fortunate enough to join the Flight Attendant team at Qantas Airways.

Answer Example

"In my current job, I have had customers become very angry with me before because of issues with products they received. When this happened, I did not acknowledge the insults that they threw my way and remained calm to keep my voice and tone even. I do not enjoy situations like this because it makes the other people uncomfortable, but I know I have the right demeanor to calm people down in a quick fashion. It's not about my feelings but about the experience others have."

Next Question