QUESTION 11 OF 31

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker?

At Officeworks, our customers are at the heart of everything we do, so we want every single customer to have the best experience possible in our stores. As a Team Member here, you'll likely encounter customers who are frustrated, agitated, or treat you rudely. Talk to the interviewer about how you would turn a negative customer experience into a positive.

"I'm a bit of an emotional-sponge, so I tend to have a sixth sense about customers' moods when they come into the store. If a customer seems frustrated, I usually try to give them a little extra attention at the beginning to see if I can have a positive affect on their mood. If that doesn't work, I give them space but make myself available if they have questions or need help finding anything."

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Officeworks Mock Interview

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker?

Unlock all 31 Officeworks questions

31 Officeworks Interview Questions & Answers