Officeworks Mock Interview

Practice 31 Officeworks interview questions covering customer service, product knowledge, and retail teamwork.

Question 11 of 31

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker?

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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

At Officeworks, our customers are at the heart of everything we do, so we want every single customer to have the best experience possible in our stores. As a Team Member here, you'll likely encounter customers who are frustrated, agitated, or treat you rudely. Talk to the interviewer about how you would turn a negative customer experience into a positive.

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

"I'm a bit of an emotional-sponge, so I tend to have a sixth sense about customers' moods when they come into the store. If a customer seems frustrated, I usually try to give them a little extra attention at the beginning to see if I can have a positive affect on their mood. If that doesn't work, I give them space but make myself available if they have questions or need help finding anything."

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