"I love that the mission at Officeworks is to Make Bigger Things Happen for its customers, and I'm excited about the chance to help small businesses, organizations, and schools exceed their own expectations. My personal strategy for great customer service is to get to know as much as I can about the individual's or organization's needs and tailor my approach and suggestions based on their needs. Every customer is different and has unique goals, so it's important to find out more about what each customer is trying to achieve."