Officeworks Mock Interview
Practice 31 Officeworks interview questions covering customer service, product knowledge, and retail teamwork.
Question 16 of 31
At Officeworks we like to hire strong achievers. Give me an example of a time when you went above and beyond.
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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
You'll be learning a lot from day 1 with our learning pathways for your first 30, 60, and 90 days, so we need to know that you're capable of going with the flow and absorbing a lot of new information. At Officeworks, we use stretch targets when we're setting our objectives, and we encourage our Team Members to be proactive in driving the creation of value in our business. Talk to the interviewer about any times you've embodied this spirit of high achieving at work, whether it was going out of your way for a customer or taking responsibility for a major project.
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"I was recently cleaning up a section of the store where I currently work when a customer came into my section with three small kids who were all screaming and crying. He looked totally overwhelmed! I smiled and greeted him, then I asked if his kids might enjoy something to keep them occupied -- we keep coloring books and crayons in the break room for just this kind of situation. He looked so grateful and relieved, so I went and grabbed the coloring supplies, told my manager the situation, and sat on the floor with the kids for about fifteen minutes while the customer finished up his shopping. It was a small thing for me to do, but I know it made a huge impact on his day. That's what customer service really means to me: finding small opportunities to make big impacts."
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