We believe that your hard work and contributions to our business deserve some great benefits in return, which is why we offer our Officeworks Team Members a discount card, as well as a great range of deals and discounts on private health insurance, health and fitness expenses, travel, accommodations, and much more. You may even have opportunities to take advantage of performance incentives. Talk to the interviewer about the effect that benefits and performance incentives have on your work.
"The benefits package here is definitely one of the reasons I'm excited about the possibility of becoming a Team Member. I especially like that the discount card includes affiliated companies like Target and Kmart -- I shop at these stores all the time, so that 5% discount is going to come in handy! I'm also a competitive person, so the occasional performance incentive will be motivating as well."
"While it's nice to have great benefits and the opportunity for performance incentives, I'm much more motivated by a positive work environment and a feeling that I'm making a difference in my community and country, which is exactly how I would feel about a position at Officeworks."
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
"I am currently making $22/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
At Officeworks, we believe that you deserve the best when it comes to your career. Attracting outstanding people and utilizing their individual talents is the most critical element in striving for sustainable success -- our people ultimately drive our business outcomes. How can Officeworks motivate you to do your best work?
"I'm most motivated by a culture that feels positive, encouraging, engaging, and peaceful -- even when the work itself is stressful, it's important to me to work on a team of people who see challenges as opportunities instead of hassles. I want to work with managers and coworkers who are invested in me and in whom I can be invested. If I feel like my individual contributions to a team are seen and appreciated, there's no additional motivation i need to do my best work."
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
There's a lot to love about working for Officeworks: from our proactive commitment to sustainability and environmental ethics, to our leadership programs and extraordinary company culture. What qualities do you look for in a company? What kind of company gets your attention?
"I'm looking for an employer who takes action to put their values into practice, which is one of the things I appreciate most about Officeworks. I love that they're committed to preserving Australia's environment through recycling and sustainability, and they're making active contributions to that goal by opening up community recycling programs for old office machines, printer cartridges, mobile phones, and desk items and coffee pods. That's the exact kind of company I'm excited to work for."
"My ideal employer values the contributions of women and promotes them to positions of leadership. I know that sounds like a small thing, but it's so refreshing to find a company that's so committed to equality and diversity in its hiring policies and promotion tracks. I feel like my ideas will be appreciated and taken seriously here, which is more than I can say for some places I've worked in the past."
A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.
"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."
Officeworks seeks to be an employer of choice in Australia and in our local communities. We recognize that an empowering culture is critical to meeting our business goals and continuing to provide the best customer service. Talk to the interviewer about environments that you have disliked working in in the past or describe your ideal company culture.
"I want to work somewhere that is warm, inviting, and friendly, where every customer and employee feels welcome. I've worked in stores in the past that don't have a hospitable culture, where employees were sniping at each other and were in constant competition. I don't last long in those environments because I prefer to work somewhere that is respectful, encouraging, and based on collaboration and teamwork."
"I've been working in an office setting for the last several years, and I finally feel like it's time for me to transition to something new. I've found that I'm not at my most productive when I'm sitting solitary in a cubicle for 8 hours a day; I'm much more energetic, fun, and excited about my work when I can be up on my feet and interacting with others. I don't enjoy mundanity; I like every day to feel fresh, new, and exciting in an environment where I'm surrounded by people and lots of things to do."
We're looking for Team Members who are passionate about Making Bigger Things Happen for our customers and who can bring innovative, fun energy to connecting with our customers and our community. Talk to the interviewer about one or two of your personality traits and describe how these traits make you a great fit for the team at Officeworks.
"I'm a really eager and enthusiastic worker. It honestly doesn't matter what task I'm working on; if I'm in the right environment, I can have fun and enjoy the work no matter what it is. I'm definitely a focused, efficient worker, but that doesn't stop me from having fun while I'm on the job. I always look for opportunities to bring light into other people's days."
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not interact with you in a way that you like.
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
At Officeworks, we believe that you deserve the best when it comes to your career, starting with the leadership team at the store. Our managers go through several leadership training programs so that they are best equipped to bring out the best work in the Team Members they manage. Talk to the interviewer about positive relationships you've had with managers in the past. What made these relationships so successful?
"I had a great manager at my very first retail job several years ago, and I've been trying to recreate that relationship ever since! She stands out as a great manager because she was extremely organized and efficient, which meant that the entire team always knew exactly what was expected of them every day. She was a great communicator and was very straightforward with her expectations of each employee, and she had a real sixth sense about who would be best in each role. She was also extremely open, kind, and encouraging -- I really felt like she was invested in me not only as a worker but as a person."
"Two of my former managers stand out to me, and they both had very different managerial styles. One was very warm, engaging, and really encouraged collaboration with the team. She did small things every quarter to build a collaborative spirit, from group bonding expeditions to intimate dinner parties. I loved working for her because I knew that she cared about me and my coworkers as individuals. The other manager who stands out was extremely efficient and passionate about her work; she really believed in the company and worked extremely hard to help the business achieve its goals. Her passion and enthusiasm made me want to work as hard as she was -- she really inspired a shared vision."
At Officeworks, we're passionate about developing our Team Members into leaders through several leadership programs and training courses. We're invested in our employees' careers, and we want our employees to be invested in us. Whether you plan to stay with Officeworks for the long haul or are planning to move on after some time, we want to set you up for success. Talk to the interviewer about your own career goals and how this position at Officeworks will help you achieve those goals.
"I'm hoping to lay the foundation for a brand-new career, and I think that this job at Officeworks will be a great first step. After reading about your leadership programs and trainings, especially your commitment to reserving 50% of leadership roles for women, I'm definitely interested in using this store sales position as a great first step in a long career with Officeworks. I'm especially interested in management on a corporate level, so I'm excited to explore the senior leadership experiential training programs someday -- they seem very engaging and exactly what I'm looking for to help me take my career to the next level."
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while giving me an opportunity to advance in my management skills."
Officeworks seeks to develop a culture that encourages innovation and rewards boldness and creativity. That's why Boldness is one of our foundational values! We're always happy to hear ideas that challenge the status quo in pursuit of growth and sustainability, and we want to support an environment free of fear and blame. Have you ever suggested a way to improve things at your place of work? What was the result?
"When I first started at my current job, I noticed that the waste levels were through the roof, and we didn't have a system in place for responsible reusing or recycling. At home, I did some research about recycling programs in our area and then came up with an idea about how I could get my coworkers involved in volunteering to sort recyclables during work. I set up a point system with a small prize for those with the most points at the end of a quarter. I took my plan to my manager, and she was thrilled. We implemented it and reduced our waste by 27% after just a few weeks!"
"I very much appreciate that Officeworks wants to foster an environment where ideas are freely exchanged without fear of challenging the status quo or blame when things don't go as expected. It makes me really excited about the possibility of working here. Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and took it to my manager. The changes were implemented, and I was very proud of the suggestion I made."
At Officeworks, we believe that you deserve the best when it comes to your career. We like to reward our Team Members for their hard work and stellar customer service, so we want to be sure that we recognize your accomplishments in ways that are most meaningful to you. Talk to the interviewer about how you like to be acknowledged for going above and beyond.
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."
Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Walk the interviewer through your career history in retail. Be sure to highlight your favorite, and most challenging, positions. Discuss what made them so challenging and rewarding.
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
"My most challenging position, and also my most favorite position, would be my current role. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. In my current position, the hours are great, my co-workers are nice, and I receive fair compensation."
Core to Officeworks' vision is making a positive difference through our products, services, and ways of working. Our corporate values are Integrity, Openness, Accountability, and Boldness; these values have shaped the way we make decisions and how we interact with our customers, communities, and supply chain. Which of these values stands out to you the most? How would you make these values your own as a Team Member at Officeworks?
"Openness definitely stands out to me as a company value -- I consider myself to be an extremely open person. I'm always eager to accept feedback, even when its critical, because I want to do the best work I can do. I really value the quality of learning from your mistakes, which is something I'm constantly working on. I would bring this spirit of openness to work with me by asking for feedback from my managers and teammates and by being open and hospitable to all of our customers."
"I love that Officeworks considers Boldness to be one of their main foundational values. I would definitely call myself bold! I love to be challenged and to present challenges to others when I see an untapped resource or opportunity for growth. I also like what they have to say about creating an environment that's free of fear or blame. That's very important to me as a retail worker, so I'm excited about the opportunity to become a member of this team."
Integrity is an important value for us at Officeworks, and we expect our Team Members to have strong character and moral standards. How would your former employers describe your character? How can the management team at Officeworks know that they can trust you?
"In my last two retail positions, I've been promoted to leadership positions within a few months because my managers know that they could trust me. I continue to earn positions like that because my managers know that they can trust me to treat the cash and merchandise with respect."
"My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."
Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."
At Officeworks, our customers are at the heart of everything we do, so we want every single customer to have the best experience possible in our stores. As a Team Member here, you'll likely encounter customers who are frustrated, agitated, or treat you rudely. Talk to the interviewer about how you would turn a negative customer experience into a positive.
"I'm a bit of an emotional-sponge, so I tend to have a sixth sense about customers' moods when they come into the store. If a customer seems frustrated, I usually try to give them a little extra attention at the beginning to see if I can have a positive affect on their mood. If that doesn't work, I give them space but make myself available if they have questions or need help finding anything."
"I really believe in being a brand ambassador when I'm at work, so I always do my best to make sure that customers' needs are met regardless of their attitude. If a customer is rude or aggressive toward me, I treat them with kindness and hospitality. It's never okay to react in a negative way to a customer who is upset or having a bad day. Being a brand ambassador and a good Team Member sometimes means swallowing your pride when a customer is rude to you."
We're looking for passionate, dedicated Team Members at Officeworks who are ready to take on our company values and work together as a team to help our customers take their businesses to the next level. Talk to the interviewer about three things that make you well-suited for a position on our team.
"The most important thing to me is connecting with other people; I love to hear their stories, help them find what they're looking for, and bring a little light into someone else's day. I'm particularly excited about Officeworks' in-store classes and face-painting for kids -- I'm also very creative, so I'm looking forward to the chance to combine my love for my community with my love for art. I would also describe myself as a very open person, which I know is one of Officeworks' company values. When I make a mistake, I'm very honest and open about it with my supervisors, and I'm also very open to feedback and criticism -- anything that will make me a better team-member."
"If I had to choose three qualities about myself, I would say Collaborative, Efficient, and Positive. I do my best work when I'm a member of a team, so I really appreciate that Officeworks values collaboration between its Team Members. I have a strategic mind that enjoys the process of identifying the most efficient way to accomplish a task. And I'm a very glass-half-full type of person; I can always see the silver lining, and I think that in most situations a positive attitude can work wonders."
Officeworks champions leadership and development for our Team Members, especially for our female leaders. If you're looking to take your career to the next level, then Officeworks has a number of leadership programs where you can develop and grow your leadership capabilities. Talk to the interviewer about any interest you have in pursuing some of our leadership programs at Officeworks.
"I really appreciate that Officeworks has a commitment to having women in 50% of their leadership roles across the company -- that's an important quality that I look for in a company I work for, which makes me even more inclined to pursue some of the leadership programs here."
"I'm definitely looking to take my career to the next level. I've been looking for a company that I can learn and grow with, and I think that Officeworks may be a perfect place for that. I would love to find out more about your leadership programs."
At Officeworks, everything we do is designed to make our customers' shopping experience as seamless as possible so they can find exactly what they're looking for to take their business to the next level. Part of this is ensuring that our store is clean and orderly. Talk to the interviewer about your experience with cleaning and organizing in your workplace and if you feel that you can confidently contribute to creating a clean and orderly environment in our store.
"During my exit interview at my last job, my supervisor told me how much she appreciated my hard work and willingness to perform cleaning tasks around the store that my coworkers weren't excited about, like taking out the trash or vacuuming the entire store at the end of the night. I don't mind cleaning, and I know that putting in the extra effort makes a huge impact on how customers feel in a store."
"My biggest pet peeve is walking into a store where the merchandise isn't where it's supposed to be -- it's so distracting! I have a bit of a habit of straightening merchandise while I'm grocery shopping or running errands. Needless to say, I'll be on top of keeping the merchandise at the store very organized and displayed in a way that helps customers easily locate what they're looking for."
Officeworks will provide you with branded polo shirts and polar fleece for your work here, and you'll receive a fresh uniform on your work anniversary every year. Team Members are also required to wear black pants/skirts/shorts and enclosed black shoes with their uniform. Are you comfortable committing to wearing this uniform, and do you feel confident that you can keep it clean and in good shape for a full year?
"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Officeworks and see that it adds a strong level of professionalism."
"I think that uniforms are a great way to provide a feeling of unity in the workplace. Plus, it makes getting ready for work that much easier! I'm more than happy to commit to wearing the uniform here and keeping it in tip-top shape."
Officeworks is always looking for community organizations and events to support at the local level. We want to support the customers who are involved in our communities -- it's all part of how we help our customers achieve and exceed their expectations for their businesses. We offer BBQs for fundraising, donations, as well as offering our Team Members compensation for time spent working at these events. We hope that our Team Members are as excited about being involved with groups and projects that support local community groups as we are. Talk to the interviewer about your interest in working community outreach events.
"I love that Officeworks has such a strong commitment to working in their local communities! Volunteering is one of the things I really enjoy doing in my personal time, so it makes me feel great to know that Officeworks values its community as much as I do. Of course I would love to be involved in any and every community outreach opportunity possible."
"I've just moved to the area and don't know a lot of people, so I would definitely be interested in getting involved in my new community! It sounds like a great way to meet new people and form connections with the organizations and businesses that are making an impact here. When is your next community event? I would love to go!"
Officeworks is stocked with a variety of office items, from pens and pencils to expensive electronics. We work hard to screen our Team Member candidates for signs of unethical behavior, but some employees may be tempted to steal cash or merchandise. Talk to the interviewer about how you would react to discovering that a coworker was stealing from the store.
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
"I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"
We aim to deliver our customers the very best products at everyday low prices with our Price Beat Guarantee. We understand that customers need to return purchases from us, and we want to make the returns process as simple and easy as possible. How would you talk to a customer who was upset about a return they wanted to make that didn't meet our return policy guidelines?
"If a customer came into the store and tried to return an unapproved item -- like software, prepaid business services, gift cards, or special orders -- I would be calm and patient with them and explain the company's reasoning for their policies. I think the policy is straightforward enough, and hopefully the customer would understand the issue with the return after some explanation. If things began to escalate, I would consult with my manager to see if I could offer the customer a small 'peace-offering,' such as a small merchandise card or discount offer."
"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
Officeworks is committed to helping customers achieve their big ideas. This commitment is driven by ensuring that we deliver the lowest prices, widest range, and best service. Tell the interviewer what you know about Officeworks. What stands out to you about the Officeworks way?
"I come from a long line of small business-owners, so I understand how important it is to find an office supply company that really caters to small businesses and organizations. Officeworks has been a lifesaver time and again for the business-owners I know because the prices are always incredibly low -- and that Price Beat Guarantee is a game-changer! I would love to be a part of helping other small business and organizations achieve and exceed their goals."
"I want to work for Officeworks because I really appreciate their commitment to sustainability and environmental activism. When I found out about the Restoring Australia Program, I knew this is a company I would love to work for. By being a part of an organization that plants two trees for every one tree used, I know I'll feel good about the work I've done at the end of the day because I'm contributing to making Australia a better place."
At Officeworks, we aim to deliver our customers the very best products at everyday low prices. Our customers are at the heart of everything we do. If you're passionate about great customer service and have an attitude for helping Make Bigger Things Happen, then we want you on our team. Talk to the interviewer about your personal approach to great customer service.
"I love that the mission at Officeworks is to Make Bigger Things Happen for its customers, and I'm excited about the chance to help small businesses, organizations, and schools exceed their own expectations. My personal strategy for great customer service is to get to know as much as I can about the individual's or organization's needs and tailor my approach and suggestions based on their needs. Every customer is different and has unique goals, so it's important to find out more about what each customer is trying to achieve."
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."
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Officeworks is a chain of Australian office supplies stores which was established in the early 1990s by Coles Myer (which became Coles Group, now part of Wesfarmers). The store concept adopted by Officeworks was based on the US chain Office Depot.