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Officeworks Interview
Questions

31 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 31

Describe to me your ideal employer.

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Officeworks Interview Questions

  1. 1.

    Describe to me your ideal employer.

      There's a lot to love about working for Officeworks: from our proactive commitment to sustainability and environmental ethics, to our leadership programs and extraordinary company culture. What qualities do you look for in a company? What kind of company gets your attention?

      Jordan's Answer #1

      "I'm looking for an employer who takes action to put their values into practice, which is one of the things I appreciate most about Officeworks. I love that they're committed to preserving Australia's environment through recycling and sustainability, and they're making active contributions to that goal by opening up community recycling programs for old office machines, printer cartridges, mobile phones, and desk items and coffee pods. That's the exact kind of company I'm excited to work for."

      Jordan's Answer #2

      "My ideal employer values the contributions of women and promotes them to positions of leadership. I know that sounds like a small thing, but it's so refreshing to find a company that's so committed to equality and diversity in its hiring policies and promotion tracks. I feel like my ideas will be appreciated and taken seriously here, which is more than I can say for some places I've worked in the past."

  2. 2.

    How do you feel about performance incentives and our benefits package?

      We believe that your hard work and contributions to our business deserve some great benefits in return, which is why we offer our Officeworks Team Members a discount card, as well as a great range of deals and discounts on private health insurance, health and fitness expenses, travel, accommodations, and much more. You may even have opportunities to take advantage of performance incentives. Talk to the interviewer about the effect that benefits and performance incentives have on your work.

      Jordan's Answer #1

      "The benefits package here is definitely one of the reasons I'm excited about the possibility of becoming a Team Member. I especially like that the discount card includes affiliated companies like Target and Kmart -- I shop at these stores all the time, so that 5% discount is going to come in handy! I'm also a competitive person, so the occasional performance incentive will be motivating as well."

      Jordan's Answer #2

      "While it's nice to have great benefits and the opportunity for performance incentives, I'm much more motivated by a positive work environment and a feeling that I'm making a difference in my community and country, which is exactly how I would feel about a position at Officeworks."

  3. 3.

    This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

      Officeworks will provide you with branded polo shirts and polar fleece for your work here, and you'll receive a fresh uniform on your work anniversary every year. Team Members are also required to wear black pants/skirts/shorts and enclosed black shoes with their uniform. Are you comfortable committing to wearing this uniform, and do you feel confident that you can keep it clean and in good shape for a full year?

      Jordan's Answer #1

      "I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Officeworks and see that it adds a strong level of professionalism."

      Jordan's Answer #2

      "I think that uniforms are a great way to provide a feeling of unity in the workplace. Plus, it makes getting ready for work that much easier! I'm more than happy to commit to wearing the uniform here and keeping it in tip-top shape."

  4. 4.

    How do you handle a situation where your supervisor does not properly communicate information to you?

      You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not interact with you in a way that you like.

      Jordan's Answer #1

      "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."

      Jordan's Answer #2

      "I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."

  5. 5.

    How can Officeworks motivate you on the job?

      At Officeworks, we believe that you deserve the best when it comes to your career. Attracting outstanding people and utilizing their individual talents is the most critical element in striving for sustainable success -- our people ultimately drive our business outcomes. How can Officeworks motivate you to do your best work?

      Jordan's Answer #1

      "I'm most motivated by a culture that feels positive, encouraging, engaging, and peaceful -- even when the work itself is stressful, it's important to me to work on a team of people who see challenges as opportunities instead of hassles. I want to work with managers and coworkers who are invested in me and in whom I can be invested. If I feel like my individual contributions to a team are seen and appreciated, there's no additional motivation i need to do my best work."

      Jordan's Answer #2

      "I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."

  6. 6.

    We need reliable people on our team at Officeworks. How many days were you absent from work last year?

      A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.

      Jordan's Answer #1

      "I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."

      Jordan's Answer #2

      "I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."

  7. 7.

    Officeworks puts customer service first. How do you ensure that you always put the customers' needs first?

      At Officeworks, we aim to deliver our customers the very best products at everyday low prices. Our customers are at the heart of everything we do. If you're passionate about great customer service and have an attitude for helping Make Bigger Things Happen, then we want you on our team. Talk to the interviewer about your personal approach to great customer service.

      Jordan's Answer #1

      "I love that the mission at Officeworks is to Make Bigger Things Happen for its customers, and I'm excited about the chance to help small businesses, organizations, and schools exceed their own expectations. My personal strategy for great customer service is to get to know as much as I can about the individual's or organization's needs and tailor my approach and suggestions based on their needs. Every customer is different and has unique goals, so it's important to find out more about what each customer is trying to achieve."

      Jordan's Answer #2

      "I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."

  8. 8.

    Why is this job with Officeworks right for you at this time in your career?

      At Officeworks, we're passionate about developing our Team Members into leaders through several leadership programs and training courses. We're invested in our employees' careers, and we want our employees to be invested in us. Whether you plan to stay with Officeworks for the long haul or are planning to move on after some time, we want to set you up for success. Talk to the interviewer about your own career goals and how this position at Officeworks will help you achieve those goals.

      Jordan's Answer #1

      "I'm hoping to lay the foundation for a brand-new career, and I think that this job at Officeworks will be a great first step. After reading about your leadership programs and trainings, especially your commitment to reserving 50% of leadership roles for women, I'm definitely interested in using this store sales position as a great first step in a long career with Officeworks. I'm especially interested in management on a corporate level, so I'm excited to explore the senior leadership experiential training programs someday -- they seem very engaging and exactly what I'm looking for to help me take my career to the next level."

      Jordan's Answer #2

      "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while giving me an opportunity to advance in my management skills."

  9. 9.

    How do you handle situations that could cause you to be late or miss work?

      Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns... the list goes on. It may not be possible for everything to work out so smoothly, getting your shift covered or still making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.

      Jordan's Answer #1

      "I stay calm and composed when issues arise. My dad got rear ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."

      Jordan's Answer #2

      "I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but there are unforeseen circumstances that can arise. I handle surprises using common sense and keeping courtesy to others top of mind."

  10. 10.

    At Officeworks we like to hire strong achievers. Give me an example of a time when you went above and beyond.

      You'll be learning a lot from day 1 with our learning pathways for your first 30, 60, and 90 days, so we need to know that you're capable of going with the flow and absorbing a lot of new information. At Officeworks, we use stretch targets when we're setting our objectives, and we encourage our Team Members to be proactive in driving the creation of value in our business. Talk to the interviewer about any times you've embodied this spirit of high achieving at work, whether it was going out of your way for a customer or taking responsibility for a major project.

      Jordan's Answer #1

      "I was recently cleaning up a section of the store where I currently work when a customer came into my section with three small kids who were all screaming and crying. He looked totally overwhelmed! I smiled and greeted him, then I asked if his kids might enjoy something to keep them occupied -- we keep coloring books and crayons in the break room for just this kind of situation. He looked so grateful and relieved, so I went and grabbed the coloring supplies, told my manager the situation, and sat on the floor with the kids for about fifteen minutes while the customer finished up his shopping. It was a small thing for me to do, but I know it made a huge impact on his day. That's what customer service really means to me: finding small opportunities to make big impacts."

      Jordan's Answer #2

      "Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."

  11. 11.

    At Officeworks we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

      We aim to deliver our customers the very best products at everyday low prices with our Price Beat Guarantee. We understand that customers need to return purchases from us, and we want to make the returns process as simple and easy as possible. How would you talk to a customer who was upset about a return they wanted to make that didn't meet our return policy guidelines?

      Jordan's Answer #1

      "If a customer came into the store and tried to return an unapproved item -- like software, prepaid business services, gift cards, or special orders -- I would be calm and patient with them and explain the company's reasoning for their policies. I think the policy is straightforward enough, and hopefully the customer would understand the issue with the return after some explanation. If things began to escalate, I would consult with my manager to see if I could offer the customer a small 'peace-offering,' such as a small merchandise card or discount offer."

      Jordan's Answer #2

      "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

  12. 12.

    In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

      Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.

      Jordan's Answer #1

      "I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."

      Jordan's Answer #2

      "If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."

  13. 13.

    How do you like to be recognized for your accomplishments?

      At Officeworks, we believe that you deserve the best when it comes to your career. We like to reward our Team Members for their hard work and stellar customer service, so we want to be sure that we recognize your accomplishments in ways that are most meaningful to you. Talk to the interviewer about how you like to be acknowledged for going above and beyond.

      Jordan's Answer #1

      "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."

      Jordan's Answer #2

      "As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."

  14. 14.

    What type of manager brings out the best in you?

      At Officeworks, we believe that you deserve the best when it comes to your career, starting with the leadership team at the store. Our managers go through several leadership training programs so that they are best equipped to bring out the best work in the Team Members they manage. Talk to the interviewer about positive relationships you've had with managers in the past. What made these relationships so successful?

      Jordan's Answer #1

      "I had a great manager at my very first retail job several years ago, and I've been trying to recreate that relationship ever since! She stands out as a great manager because she was extremely organized and efficient, which meant that the entire team always knew exactly what was expected of them every day. She was a great communicator and was very straightforward with her expectations of each employee, and she had a real sixth sense about who would be best in each role. She was also extremely open, kind, and encouraging -- I really felt like she was invested in me not only as a worker but as a person."

      Jordan's Answer #2

      "Two of my former managers stand out to me, and they both had very different managerial styles. One was very warm, engaging, and really encouraged collaboration with the team. She did small things every quarter to build a collaborative spirit, from group bonding expeditions to intimate dinner parties. I loved working for her because I knew that she cared about me and my coworkers as individuals. The other manager who stands out was extremely efficient and passionate about her work; she really believed in the company and worked extremely hard to help the business achieve its goals. Her passion and enthusiasm made me want to work as hard as she was -- she really inspired a shared vision."

  15. 15.

    Are you interested in participating in or leading any of our in-store activities?

      Officeworks is passionately committed to Australia and to our local communities. One way that we stay engaged with our customers is through our in-store Love To Learn classes on creative writing, drawing, painting, and calligraphy. Do you have any special talents that you would be interested in contributing to one of these in-store activities? Are you interested in being a participant?

      Jordan's Answer #1

      "I'm a creative writer, so I'm definitely interested in learning more about the Love To Learn activities! I'm planning to attend the next creative writing class to see how the store approaches it; if I'm hired, I'd definitely be interested in leading or helping to organize one of the events!"

      Jordan's Answer #2

      "One of the goals I've set for myself this year is to be more creatively-engaged, so I think the Love To Learn classes sound like a lot of fun. I don't have any special talents to contribute, but I'm excited in attending some of the classes, especially the painting and calligraphy activities. They sound like so much fun and like a great way to meet new people with similar interests!"

  16. 16.

    What do you hope to learn from this job at Officeworks?

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  17. 17.

    What are your salary expectations?

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  18. 18.

    What type of work environment do you dislike working in?

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  19. 19.

    Personality fit is important to us at Officeworks. How would you describe your personality?

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  20. 20.

    Tell me about a time when you made a suggestion requesting change in an organization.

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  21. 21.

    This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

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  22. 22.

    Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

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  23. 23.

    Have you researched our company values? What makes you the best candidate for Officeworks?

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  24. 24.

    You will be responsible for a large amount of cash and valuable merchandise at Officeworks. What would your most recent employer say about your character and honesty?

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  25. 25.

    Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker?

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  26. 26.

    Tell me 3 qualities you possess that make you a strong fit for this position with Officeworks.

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  27. 27.

    At Officeworks we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

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  28. 28.

    In our retail stores we take pride in keeping the store clean and the merchandise organized. Do you consider yourself to be orderly and meticulous?

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  29. 29.

    Officeworks is a passionate, engaged member of the communities it serves. Are you interested in participating in community outreach events with us?

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  30. 30.

    We have a strong employee honesty program in place at Officeworks to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

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  31. 31.

    What do you know about Officeworks? Why do you want to work for us?

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