Can you tell us about a time you had to support an unpopular company policy?

"All too often, any policy that seems mysterious or vague is by default unpopular, especially when the company neglects to communicate why the policy needed to be implemented. Without fail, I incessantly ask the kinds of questions that give me an understanding of why an unpopular policy is implemented or enforced. So, yes, there have been many occasions I've found myself supporting an unpopular company policy. This is why when on the job, I coach leaders to educate their employees on the whys of such things."

This question assesses how you handle situations in the workplace where implemented changed with poor messaging generates suspicion and distrust among the subordinate staff. Asking questions rather than being guided by assumptions should be the focus of your example. The policies coming down from the top are likely implemented for reasons you are not fully aware of unless you are upper management or the executive inner circle. Asking why and expressing interest in the nature of the change expand your scope of the bigger picture and reveal the ultimate goals of the company. Displaying your support for your leadership by sharing that vision and spreading it to your fellow team members will make them feel more safe and connected, and displays you as an invaluable asset.