Morningstar Mock Interview
Master 31 Morningstar interview questions covering investment research, financial analysis, and data-driven insights.
Question 5 of 31
The clients of a financial firm like Morningstar can display an arrange of emotions when they work with our client-facing teams. How would you handle a situation where a client was very angry?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Your job in a client-facing role will inevitably lead you to deal with an angry client. Your interviewer will be looking to hear that you maintain your professionalism and are solutions-oriented. If you've had prior customer service experience, use a specific example of a time when you dealt with a less-than-satisfied client and how you could find an effective solution to appease the customer. Upset customers can be stress-inducing, so you want to portray yourself as level-headed and objective.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"As you can see from my resume, I've spent the last three years in customer service relations for a large insurance company. And as you might imagine, many of my customer interactions involved upset customers. I've been yelled at over the phone and called various names. As much as I can, I don't take the attacks personally, even if they are intended so. I do my best to empathize with a customer's stress over a lost or damaged item. I plan to maintain a sense of composure while working to find the best solution possible in a customer-facing role at Morningstar."
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