"As you can see from my resume, I've spent the last three years in customer service relations for a large insurance company. And as you might imagine, many of my customer interactions involved upset customers. I've been yelled at over the phone and called various names. As much as I can, I don't take the attacks personally, even if they are intended so. I do my best to empathize with a customer's stress over a lost or damaged item. I plan to maintain a sense of composure while working to find the best solution possible in a customer-facing role at Morningstar."