In a client-facing role with Morningstar, you may be asked serious financial or market-related questions that you either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the customer the plan you have in place to get that question answered. Make sure you deliver a timeline on when it can be answered. Humility and a solutions-oriented approach are key here: be clear that you will not attempt to answer a question that you are not qualified to answer and ensure that you will do everything in your power to find out an answer. Maintaining trust and confidence with clients is critical.