The interviewer asks how Massachusetts General Hospital can enhance its performance to see if you have identified areas for growth and development. Additionally, the question is asked to evaluate your familiarity with the healthcare industry and your ability to recognize opportunities for enhancement within a healthcare organization. Your response will show the interviewer that you have analytical and critical-thinking skills and will benefit the organization if hired for the position. However, you want to be sensitive when responding and not make it seem like there is much that needs improving, as Mass General is consistently voted one of the best hospitals in America.