In-N-Out Burgers Mock Interview
Master 31 In-N-Out Burgers interview questions covering customer service, quality standards, and the company's unique culture.
Question 9 of 31
How do you manage difficult customers?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to know that you can professionally and tactfully handle demanding customers and challenging situations.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have handled very challenging customers in my previous roles and can remain professional through all situations. When I face a difficult customer, I find that it is usually due to a breakdown in communication. Because I am a strong communicator, I can diffuse most situations."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"When I have a difficult customer I will try to kill them with kindness. It's often difficult for a negative person to continue being negative when they have nothing feeding the fire in the first place."
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Anonymous Answer
In this situation, I would remain as calm as possible, and I would listen to what the customer is saying. I would also follow company procedures for this situation.
Marcie's Feedback
Great! Staying calm and listening to the customer, as well as following company procedures, are all good ways to handle this type of situation. Consider mentioning that you would try to understand the customer's perspective, repeat back what they've said to ensure you've heard them correctly, and apologize to them for the trouble. Being empathetic and compassionate can also help.
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