Credit Union 1 Mock Interview
Practice 30 Credit Union 1 interview questions covering member service, financial products, and credit union values.
Question 6 of 30
Walk me through your customer service training.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
A significant part of success in the banking industry comes down to exceptional customer service delivery. This statement is especially true with credit unions who are primarily known for delivering personalized customer service.
Walk the interviewer through any formal training you have received in the area of customer service. Your education could include on-the-job training, online courses, or even books that you have read in your spare time. Show the interviewer that you have an interest in bettering your customer service delivery. This question is a great time to ask the interviewer about their company-specific customer service training and manuals.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I would love to know more about the customer service training that you offer here at Credit Union 1. I have a great instinct when it comes to delivering the needs of my customers. Being in the banking industry for the last five years, I have absorbed many materials related to customer service. My strengths are in building rapport with clients, remembering their names and interests, and making them feel welcome every time they visit."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Being a recent graduate and new to my career, I cannot say that I have received any customer service-specific training. With that said, I believe my service instinct is strong, and I know what type of service I like to receive from my bank. I would be happy to take any training that you recommend and would love to hear more about your specific training program here at Credit Union 1."
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Anonymous Answer
Although I have not been trained officially I have had great mentors and have developed a great instinct of what a customer needs and is looking for. I listen to the customer and what I can do for them. In my current role, I have built great relationships with the customers getting to know them personally and knowing their names makes them feel welcome. I have gotten many compliments on my customer service and the lengths I go to to make them feel looked after. I enjoy doing this.
Cindy's Feedback
This is great and is helpful for the interviewer to hear.
Anonymous Answer
Although I have not been trained officially I have had great mentors and have developed a great instinct of what a customer needs and is looking for. I listen to the customer and what I can do for them. In my current role, I have built great relationships with the customers getting to know them personally and knowing their names makes them feel welcome. I have gotten many compliments on my customer service and the lengths I go to to make them feel looked after. I enjoy doing this.
Cindy's Feedback
This is great and is helpful for the interviewer to hear.
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